Originally Posted by Tim_94

I'm having a nightmare getting Avios for a flight with Qantas back in February. The SIN-PER leg posted 2 days after the flight, the return leg PER-SIN (same ticket) was never credited. I waited 3 weeks and then submitted a claim, another 8 weeks later and nothing has happened. Several online chats later and being promised they would take care of it, still nothing.

Interestingly, my partner credited his flight to his KLM Flying Blue account. He also received his outbound points 2 days after the flight like I did, but not the return. However Flying Blue are so easy, all he needed to do was submit a claim online with his boarding pass and they credited him within 24 hours! I get the feeling Flying Blue doesn't even bother validating any details with Qantas as long as the passenger provides sufficient evidence, whereas it seems BA has to contact Qantas in order to credit any claims which then takes forever and means things slip through the net...