Originally Posted by
Tim_94
I'm having a nightmare getting Avios for a flight with Qantas back in February. The SIN-PER leg posted 2 days after the flight, the return leg PER-SIN (same ticket) was never credited. I waited 3 weeks and then submitted a claim, another 8 weeks later and nothing has happened. Several online chats later and being promised they would take care of it, still nothing.
As a general point, sending in webforms seems an inefficient process. Calling up seems to work better. I know some people have got Chat to work in this area, but broadly speaking it best to call.