Originally Posted by mathieui

Quick question: Since April 27th, I haven’t received any replies from Travel Assistants via email. Do you have the same issue?

Each time, after a while, I call them up. They see the emails, try to help, but they can’t answer my question, “Why am I not receiving replies to my messages?” They just suggest that I call if I want answers quickly (sometimes it takes a few days when I call them to ask about the messages).

Before April 27th, I used to receive replies within a few hours (at most) - I was assigned to International TA (KLM?).
Now I'm assigned to French TA.

When I call the international TA number, they inform me that my emails are going to a French TA (and International TAs don’t see them).
When I call the French TA, they work on the topics from the emails but don’t provide an explanation for why someone isn’t replying to my messages.