Originally Posted by
JClasstraveller
Nothing seems to have changed since Joyce left, still treating passengers with contempt. The reason has to be given.
If it’s not a UK261 reason then tell them it’s not and why. Hiding it just makes QF look more guilty.
of course duty of care applies whether it’s extraordinary or not
i got into an argument a while back on one of the QF Facebook groups on this point as unfortunately a lot of Australians have drunk the Qantas Koolaid on this point