Originally Posted by
flyerspace
Thank you
I have a club europe return flight to TLV which got cancelled.
The could not find any flights on the same dates but only for different dates, ELAL business class from Luton and ELAL return to Heathrow in Premium as there were no business available(in the class they were limited to- even though there were business seats available)
The agent said on the phone that I would be entitled to involuntary downgrade compensation as well as compesation for change of airport. Luton instead og Heathrow.
Is the agent correct?
Well they are probably correct on the extra cost of going to Luton, not as compensation but as a reimbursement. For the downgrade refund, in this case, you may have an argument because there were business class seats available and BA didn't let you use them, so it was more of an involuntary change, given presumably no other alternative offered. Clearly CE to El Al Premium isn't a downgrade in any reasonable meaning but you could give it a go, though it may be a CEDR case.