Originally Posted by
shuly
AFAIK miles are credited with the flight date.
But did you try to ask A3 to credit the miles in spite of the name discrepancy? I had flights on a third party airline (incidentally, SQ) under my full name, while my A3 account does not include my middle name. I asked for retroactive credit (online, just filled the form) and the flights were immediately credited.
Shuly
Thanks for this response.
After the miles for my three sector trip did not credit automatically I called A3 customer service and they advised me to write to explain and request credit, which I did, and the brief response from them suggested that I should try again for retroactive credit online.
I did that and two out of three sectors flown on that trip (SIN-ZRH and ZRH-XXX, both on Swiss metal) credited immediately, but the SQ sector came back as ineligible. They were all flown in the same fare class (J), so were all eligible.
I called customer service again and they said that I should write again to request credit. I did that recently and after several emails the agent responding to me insists that the only way to get retrospective credit is to change the name on my M+B account.
I don't mind doing that but also want my other currently booked flights to credit.
My main concern now is about which member year the retrospective flights will credit to. I believe it should be to the date flown, as you say, but that isn't what the agent told me.
Any further advice or experience appreciated.
TB