Originally Posted by
Tootall33
Thanks. They doubled down, saying there was no rebooking policy to EL AL at the moment and even if there was my avios ticket wouldn’t count. Now purchasing EL AL , but only a relatively cheap business fare available on one of the legs so I wonder if I will get that reimbursed. Amy advise as to how to go about requesting reimbursement?
The lack of a rebooking policy/agreement simply means that in practical terms, you'll have to make your own arrangements. It doesn't affect BA's legal obligation to re-route you.
The absolute cost is only really relevent insofar as it's the amount you're on the hook for until you get the money back from BA. BA don't really have a choice when it comes to reimbursing you if they've refused to rebook, and I think there is a fair chance they will pay up without too much argument. Of course you have recourse to CEDR or ultimately the County Court if they refuse.
Alternatively, if you paid with a UK credit card then you may also have a case for claiming back the cost from the lender under section 75 of the Consumer Credit Act 1974 as the refusal to rebook is plainly also a breach of contract. The advantage here would be that you have recourse to the Financial Ombudsman - which can also order compensation to be paid for time taken/inconvenience etc. - if the lender refuses your claim.
The usual claim form (ba.com/claims) has an option that asks whether you've been offered alternative flights. Select no and list the rebooking costs as one of your expenses.