Cannot recommend based on my experience. Below is a slightly modified excerpt from the email I sent to management outlining the problems I encountered within the first 30 minutes of my stay.

Getting to hotel from Underground stop

The hotel fails to provide even the most basic guidance on your website for how someone transits from the rail station to your property. The mall signage is insufficient and can easily go unnoticed. It seems to me that both hotels (Hyatt House and Hyatt Regency) should share this goal: make it as easy as possible travelers to transit to the hotel without any difficulty or wasted time.

I can think of several ways you could do that:

• The most basic would be to provide some minimal directions in text form coupled with an image of the obelisk sculpture outside the entrance as a guiding directional object.
• Provide a mall floor plan with the hotel entrance clearly noted.
• Create a short video of a hotel staffer literally walking from the station to the hotel entrance and narrating their path.

Check-in

I hope the young woman who checked me in was a trainee because while she mouthed the right words, they lacked any warmth or even volume. Even worse was that she sent me to an occupied room. I'm not sure who was more disturbed by this: me or the couple whose privacy and security I violated.

After I learned that the hotel began experiencing a glitch in your reservation system at some point Saturday evening, I'm wondering why some manual Plan B was not immediately implemented to prevent the experience I had on Sunday. Back in the days when I was a hotel staffer this would have meant a computer printout of all checkouts for the day and staff members noting when the room had been vacated and/or having housekeeping manually contact the desk after every completed room turnover.

After wandering the mall to find your entrance (and fighting a sea of football fans to do so), the check-in experience left me deeply regretting the time I had wasted already, as well as my choice to stay with you at all.

Room issues

I had only begun to unpack when I noticed a host of housekeeping/engineering issues in the room:

• coffee machine splatter on the side of the kitchen counter facing the desk
• an inoperable safe
• no decaf capsules
• deep lime buildup on the bathroom faucet
• gross mold, mildew and rust on outside the shower

Does no one on the Hyatt House staff have pride in their work? How lacking in any basic attention to detail does housekeeping staff have to be to not notice and report the multiple issues I've outlined? Or have they, but no one on maintenance/engineering has done anything about them?

I decided to give your property a trial run after a multiple-night stay at a Hyatt in the city. I will not make the same mistake in the future. Had my reservation been for more than one night, I would have immediately left for another Hyatt property.