Originally Posted by
mampo
Appreciate your kind words and DP!
I was able to get some more information from EVA and the brand of the luggage was some unknown one (Brett??) and the size of what they were offering was totally different so I did push for cash compensation instead.
They offered me 40% compensation of MSRP but it does seem a bit low to me - they cited the IATA depreciation guideline for the reason, and are assigning a depreciation of 15% per year for a total of 4 years for the luggage.
I was wondering what you cited to start the escalation process? I'm based in Canada so might be a bit different as I believe your incident was arriving in TPE, but would love to get some more information regardless!
I didn't really cite anything. BR's baggage department contacted me saying that the repairer deemed the PP case too difficult to repair, and they are willing to offer me cash compensation instead and quoted a number over the phone. I told them that it is too low based on the MSRP and the age of the luggage, and asked them to repair the luggage instead. They promised to escalate and called me again the next day upping the compensation for another 50% or so, citing that they offered the exception as I was traveling in J. Given what they offered was almost enough for me to get a replacement, I just accepted the offer without escalating further.
For other incidents, BR hired the repairer who picked up the bags and dropped them off at my home. The process took around a week on average, and the repairs have been quite satisfactory.