Originally Posted by
ithinkurdumb
Sorry to hear that. BR should be able to offer cash compensation, but it might not be enough to cover your loss.
I’ve had my bags damaged by BR a few times in the last couple years, but all arriving into TPE. One time a PP luggage was cracked and deemed unrepairable by the luggage repairer. BR offered cash compensation that was probably 30% of what the luggage retailed for, and eventually around 50% of MSRP after some escalation. They did ask for a Taiwan bank account.
Appreciate your kind words and DP!
I was able to get some more information from EVA and the brand of the luggage was some unknown one (Brett??) and the size of what they were offering was totally different so I did push for cash compensation instead.
They offered me 40% compensation of MSRP but it does seem a bit low to me - they cited the IATA depreciation guideline for the reason, and are assigning a depreciation of 15% per year for a total of 4 years for the luggage.
I was wondering what you cited to start the escalation process? I'm based in Canada so might be a bit different as I believe your incident was arriving in TPE, but would love to get some more information regardless!