Originally Posted by
Antarius
Some more datapoints on large purchases with several vendors - they track but don't post and after filing a missing request, they disappear into the ether for weeks to get denied with boilerplate "The merchant has concluded the research on this transaction and has notified us that this order is not eligible for rewards".
Smaller purchases with the same vendors track and either post automatically or get posted within days of opening a request.
The pattern is getting predictable enough that I'm wondering if Cartera is engaging in some shenanigans here. Feels like a United Healthcare strategy - don't bother reading or analyzing, just deny.
For many (most?) vendors, small orders process automatically while large orders get manual review. There are definitely unscrupulous vendors that do the “manual review” and claim the order is not eligible due to bogus reasons (most will eventually fold if your claim is legit and you are persistent). But your beef is with those merchants, not Cartera. Remember, Cartera only gets paid if you get paid.