My outbound was cancelled a few hours before departure and I was rebooked the following day, with a different routing (connecting, rather than direct), which took me to my destination exactly 23 hours later than originally scheduled
.
Filed a complaint following the instructions on the ITA website and received an apologetic, but very vague, email: no mention of compensation at all.
When I try to check the status of my claim online the link ITA provided directs me to an English language page and the reply is an obscure "Dear customer, your case is managed."
The link I use is
https://www.complaint.ita-airways.co...language=en_US
Does anybody have the corresponding Italian language link ? Perhaps it is just a case of lost in translation.