Can you believe this. I'm going to Grenada in J tomorrow on a 4 class plane which is booked as two classes - I want to try and bag good seats (i.e. F with J service) and the bloody website is either down or won't even recognise I have a booking.

I phoned to Gold 0800 line and got this Dalek that told me I should have pressed 1 instead of 2 and that I should try back on the site later.