Originally Posted by Daze

While I am still angry with Southwest's "transformation" under the guise of Elliot Mgt. push for more profit and the customer be d*mned approach, I think one of the things that WN considered while developing this was the fact that Americans just can't handle the WN system anymore. They weren't going to have any of the types of exceptions mentioned in this thread. In the past most pax, including me, liked the WN system. Now not nearly as much. Why?
1. Gaming the system. Miracle Flights. Saving seats. The internet didn't help.
2. Too entitled. Whaddaya mean I have to line up in order. Why can't I sit there?
3. Too oblivious. I can't be in family boarding with my 14 year old? Why don't I get A group, I paid good money for this ticket.
With seat assignments, FA's will only have to have one answer for any of these "issues": "Look at your BP. That's your seat. I advise you to sit in it."