For the rest of the details, see above. FINALLY got email on Friday, 04/25 that my refund had been processed (has yet to show on CC).

Honestly, AA should be ashamed ... This all started on March 31st, when AA cancelled my first return segment PGV-CLT. I initiated the refund request through the portal on April 1st, once I made it home. Pathetic that 1) I should have to ask for my money back for refundable fare for flight AA cancelled, and 2) that it took more than 3 weeks to process thru AA system. United and Delta process such things automatically, and well within a week.

As I've said before, I've had great experiences with the AA folks and on board, but all the other stuff sure leaves a lot to be desired.