Originally Posted by Tack

AS IT has sucked for about 40 years. I started with them in 1982, retired in 2018. What I type next is 100% TINS. In 1991, I spoke with the COO at the time, Pat Glenn, as we were preparing to launch LAX-YYZ flying. A number of concerns were brought up, flight op issues, customer service issues and our IT product for not only flight planning, but ensuring compliance with some of the Transport Canada requirements. The response was an analog; Why would buy a Rolls Royce when a VW gets there just as fast and with less gas. Basically, make it work with what we have. From there on out, I witnessed AS do some of the stupidest sht. From de-icing a jet in GDX, building a gazillion dollar MX Base F-up in OAK to wadding up a jet in the Pacific. They don't spend one dime more than they feel they have too. Never have. On here we worry about the AL dishwashers and upgrade processors, navydevildoc nailed it. What makes any of us think that improving their IT is anywhere near the top of the spend list?

Originally Posted by navydevildoc

Meh, it's not necessarily "fancy new tech", it's paying the experts to make Sabre play nice and sell tickets and post miles back to the right account, etc. It's like having an army of SAP people to make sure the back end ERP is doing what you want. It's hard, takes time, testing, and most importantly talent. Having seen some of their job reqs, they are not paying well and therefore not getting the talent they need.

Originally Posted by olouie

This isn’t some advanced IT stuff to enable fancy new tech. It’s just basic flying operations and ticket selling 101. They likely invested more into all those care bear commercials.