FlyerTalk Forums - View Single Post - [Rant] Alaska Has Become a Giant Steaming Pile of Trash
Old Apr 25, 2025 | 1:14 pm
  #110  
olouie
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Originally Posted by Kacee
This goes to one of my two or three top frustrations with this new AS. They've siginficantly devalued partner earnings unless you book through AS. But their partner offerings are random and inconsistent, certainly nothing like what you can do in terms of partner bookings through UA, for example. And then, even if you do find a partner flight bookable through AS at a reasonable price, you're taking on a significant risk in the event anything goes sideways because AS runs such a provincial operation they simply can't deal with something as simple as rebooking a canceled partner-operated flight. This whole new structure is just a house of cards, built on a patently inadequate foundation consisting of inadequate IT, inadequate cs, and aspirations that bear no relation to the underlying reality.
1000% this. Booked partner business class flight with cash and unfortunately AS decided to end sfo-ord flying, impacting my ticket but they didint even tell me. Then when i try to get it rebooked im told option is to cancel with penalty (what?!?! Haha). Yeah that’s one way to handle things for your top fliers. I’m sure I can get it worked out in the end but it’s just such a bad operation now.
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