Originally Posted by NedBastain

So , brief explanation. I was on flight 1213 which was the MCO-ATL which caught fire this past Monday. We received an email from Delta that same day apologizing and that a full refund would be provided for the trip. Fast forward to yesterday when I was scheduled to return, I'm at MDW getting ready to go through security and my boarding pass magically disappears from app. Apparently, the refund was issued a few mins before, and it whacked my return ticket in the process. I had 35 mins before boarding started so I quickly made my way to the counter where they basically had to book me a new one way back to MCO and charged me for it in the process. I figured I'll sort it out later as time was running out. Agent at the counter was great and I left him a kudos ticket for his effort. So, this morning I contact the refunds people via email by replying to the refund notification they sent me yesterday and they are telling me that I'm out the new charge from yesterday and not entitled to a refund. It's a work trip so it's not coming out of my pocket but it's the principal. With the fiasco on Monday due to the evac of the aircraft a six hour delay waiting on a replacement aircraft and then the replacement aircraft couldn't refuel as there was no clearance at the gate for the fuel truck so that added another 1.5 hours delay, how many sky pesos would be fair in compensation? For broken IFE I received 3k, a 2 hour mechanical delay I got 6k , late bags 2.5 k etc. I will say everyone I talked to from Delta was extremely helpful and genuinely sympathetic. I'm sure there were other business travelers on the flight that the refund doesn't really do anything for directly.

Done venting