Dear LufthansaGermanAirlines team

I recently submitted a compensation claim under UK261 to Lufthansa following a flight cancellation and rebooking that involved more than 6 hours of delay. The last email I have received from Lufthansa Customer Relations says that I am due compensation and that I should use the link to the compensation platform provided in the email to enter the required information. However, the link did not load and after some time it would timeout and show the error "Unable to load interview". I tried using different browsers and incognito without success.

I have responded to that email to request a working link nearly 10 days ago but have not had a reply. Since I have responded to the email the link is deactivated according to the email, but it never worked anyway.

Please advise how I can provide the information required so that the compensation can be paid as agreed and my claim resolved?

Thanks
Cheng L