As of April I decided I was going to begin crediting my (mainly BA) flights to Club Iberia plus. I’ve since taken 2 flights, they were codeshare BA flights so I wasn’t entirely surprised when they didn’t credit to my account.
It’s now 3 weeks since the first flight and I’m as of yet unsuccessful in trying to get Iberia to credit the elite points and avios. I’ve tried the following;

• missing avios claim in app
• english speaking call centre
• filling in contact form on website

The app missing avios form was declined I believe due to the fact it’s only to be used for Iberia flights, my bad! The call centre took details and submitted a request on my behalf, they told me this would take a couple of days but was over a week ago now. Finally the contact form was submitted almost 2 weeks ago, how long should I wait before chasing this up and what’s the best way to go about it?

I had expected there would be a bit of trial and error in finding the best way of claiming the points, are there any other contact methods I’ve missed that people have found to be more responsive? It’s beginning to feel like they are actively ignoring my communications as they aren’t Iberia flights. I don’t mind having to claim missing points, but if I can’t count on them to actually credit me for flights with other airlines then I might have to reconsider Club Iberia Plus. I’m currently on the fence whether to give up and claim the flights on my BAEC account instead.