I contacted RPG asking what I could do with the gift cards I can't redeem and this was their reply, seems they are a contractor for the gift cards as they told me I need to contact Amex.




Hello -

Thank you for contacting RPG Card Services, the exclusive program services provider for Hilton Gift Cards in North America. We sincerely apologize for the trouble you have experienced. Please note that RPG is only the program services provider and not the gift card processor. We do not have any rights or visibility into the American Express platform to view card details, card balances, transaction attempts, transaction history, etc.

Any matters surrounding redemption or transactional issues need to be addressed with American Express directly at 888-846-4308.

We apologize for any inconvenience, but RPG is unable to provide the assistance you are requesting.