It is nice that you support the gentleman, but I see no evidence of a "commitment to excellence". Isn't his history at AC one of revenue management and of maximizing profit from ancilliary operations, and not of enhancing the customer experience nor of improving customer satisfaction? I offer that the airline has moved him into this position to manage costs and to maximize its ancilliary revenue opportunities like additional fees. He may have done a wonderful job at the airline, but it was not making my life as a customer any better.

And isn't this the man who was an integral part of the strategy that changed the Aeroplan redemption rate formula and did away with fixed redemption rates?
IMO, it was a good idea for the airline to move him away from Aeroplan because he sits on the board of both Chexy and Visa Canada. Perhaps this is part of the succession plan at the airline.