Originally Posted by
miamiflyer8
OP, I am sorry your partner had that experience.
As a Swedish citizen even I’ve had unpleasant interactions at ARN after presenting my ID card instead of my passport. Usually I get a loud sigh and often a lecture that I’m not allowed to exit Schengen using the card (partly true)…
I generally find almost all staff at ARN, in any capacity, to be lacking inter-personal skills.
I wonder about the question in the OP though. Many seem to have bad experiences at ARN. Is it always the BA flight? That one departs/arrives from T2 and I wonder if it's a separate team working the border there? I have a bad gut feeling about the "interesting" destinations at T5 not receiving the same scrutiny described here.