Originally Posted by verve

family of 4 - traveling in LH F out of HKG. The escort guy was a complete joke - dropped us at wrong line (under 11 need to be manually processed), did not offer any help with carry-ons and when asked if he could get us to the gate for early boarding told us that we should have no problem finding the gate by ourselves. My sons comment: “if LH is so much focussed on saving money, this non-service should be high in the cost cutting list….”