I ran into an issue with online check-in. No surprise there. As usual, the BA app failed right when I needed it. I switched to their website and managed to get what looked like a boarding pass… but wasn’t quite one. For some reason, the system flagged that I needed a visa to enter Qatar, which was odd. I’ve never needed a visa for Qatar before.

So my first stop at Heathrow was The First Wing. Surprisingly, it was a bit busier than usual, with all the agents occupied. Once it was my turn, I handed over my passport and explained the situation. After the usual questions about my destination, the staff asked to see my visa. I explained again that I don’t need one.
They apologised and said they’re working with a new system and still getting used to the new procedures. I wasn’t in a rush, so I chatted with one staff member while the other battled the system. Apparently, BA has now been integrated into the same platform many other airlines use. Possibly part of their transition into the new BAC or huge IT investments 🤣.

Once I finally had my boarding pass in hand, security was quick and painless, and soon I was relaxing in the lounge. I won’t even try to compete with JapesUK ’s detailed lounge reviews.

Same goes for the BA flight itself, there are plenty of thorough reviews out there already.


Confusing signs

Where should first class passengers go? 🤔