Originally Posted by JapesUK

It is worth mentioning that this booking has been an absolute nightmare. In January there were multiple simultaneous cancellations and reschedules, and after sorting out all the necessary changes the booking completely broke. It took BA nearly three weeks of multiple mails and calls to put all the pieces back together again. What I had not noticed until last week was that the last leg of my original booking had disappeared! Clearly not all the pieces had been put back together, one was lost under the electronic rug, my final leg of the core booking was supposed to be PMI-MAD. This meant that my final booking for return home flights and hotels were also based from MAD. There was no way I was sticking my head back into the lions mouth to try and get that main booking corrected and final leg reinstated, instead I cancelled the MAD hotel and MAD-LHR-NCL flights and booked all new hotel and flight for PMI, which I have then subsequently needed to cancel at the last minute!
.