Originally Posted by
zqsn5678
Of course, you can contact the hotel or Accor customer service to amend a reservation. However, you can’t make changes to the booking online yourself. The OP was getting the runaround from both the hotel and Accor CS. The simplest solution would have been to cancel and rebook.
Cancel and rebooking so close to checkin was much more expensive and the hotel wasn’t willing to amend in advance by email or on-site.
When I review, I’ll make future guests aware of this idiosyncrasy!