Originally Posted by
billdokes
I have a NA Monthly Pass - last month I had 2 flights that didn't have wifi (won the 789 lottery twice!) and today on 408 from YYZ to YUL the wifi was in and out, active for maybe 60 - 70% of the flight.
Who do i complain to? Can I expect them to do anything?
I always provide them feedback, even if I am not expecting anything in return. They can't improve our experience if they don't know about it.
Let Us Know · Air Canada Customer Care
Choose "Onboard the airplane", then "Entertainment System".
You have to go through all the rigamarole of entering your information, but investing that bit of time shows you are serious about it.