Originally Posted by missydarlin
Anyone using a paper cert upgrade thatcan be booked ahead of time (gold Guest, NW elite upgrades, Consumer Affairs upgrades) needs to allow some time out front to turn it in, because now, they'll be consistently collected before a boarding pass is issued
Aw shucks!! Wish they could have waited another week before implementing this new "enhancement". Oh well, I guess the Gold Guest Upgrades have been the "gift that keep on giving" for too long now.