Originally Posted by
izzik
Apparently there's an issue with viewing xONEx itineraries on AA.com and the AA mobile app. I spoke with someone at the RTW desk and they acknowledged the issue. I'm not sure why it's happening because it doesn't seem to impact if you have your AA number on the trip and pull it up when you are logged into AA.com ... But for some reason I can't access from Manage Trip.
Just saw your post.
Wow, problems since 10 April!
Past four days, I've tried viewing my DONEX booked over a year ago on the AA RTW Desk.
I needed to make changes - this went quite smoothly despite being blind. Three phone calls with different reps (made changes, called back to pay, called back to get specific details on the flights)
The AA RTW Desk cannot email me the itinerary. I can't view it. One agent told me that AA did an update and the whole booking system was down for several days.
Mystery.
I do not have an AA number attached to the DONEX.
I checked a regular round trip flight booked for one of my kids - AA booking with AA codeshare for BA flights. This booking code is also not available to view. It also does not have AA number.
Any luck logging in yet?