FlyerTalk Forums - View Single Post - AA Concierge Key / ConciergeKey / CK members lounge (master thread 2024-onwards)
Old Apr 16, 2025 | 11:04 am
  #1790  
ryanbriar
30 Countries Visited
1M
100 Nights
10 Years on Site
 
Join Date: Nov 2011
Location: Boston, MA
Programs: AA 1MM CK, DL Plat, Hilton Diamond, Bonvoy Ambassador (RIP SPG), Hyatt Globalist
Posts: 2,608
I was able to chat with a nice rep. It sounds like CKs will still be called before other pre-boards, which is good! I suggested that they consider adjusting the website (and procedures) to not call F/J pre-boards and just say pre-boards (CK and extra time), F/J and then group 1. The whole pre-board name will cause issues when GAs announce that they are pre-boarding.

Related - I also suggested that when there are reps at the gate and a CK is not there at the 40 minute mark (e.g., carrying just a briefcase or backpack), they offer walk CKs down the jet bridge to skip the line if people want that. This happens at LHR and it is great.
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