Award Miles versus Bonus Miles?
I recently flew LH from LHR to FRA with the ticket issued on LH stock. I thought PQPs for this flight were awarded based on award miles divided by 5.
Here is what UA recorded in my account:
Activity details
LH 906 FRA - LHR
PQF 1
PQP 164
Award Miles1,224
Frankfurt (FRA) - London(LHR)
LH 906 FRA-LHR D D 2205830465245 906 | D Class
Base miles: 408
Bonus miles earned: 816
Total miles earned: 1,224
As you can see, my award miles are 1224. But when you divide that by 5 you get 245 not 164. When I called the Mileage Plus Service Center, they kept telling me that I get PQPs based on distance. When I pushed further, they said that for LH flights in D class, I get 200% of the distance which is 820 miles. So I asked about the 1,224 and they told me that includes a 100% bonus provided by UA for being a 1K and doesn't count in the calculation of PQP. But again, the rule I thought was award miles divided by 5.
What am I missing? Is a bonus mile not an award mile?