Originally Posted by
CoffeeTraveler
So at what point is it reasonable to give up on the Spirit status match? I submitted everything for the match challenge on 31-Jan and have been contacting customer support every 1-2 weeks after the "5 business days" window that was mentioned in the match challenge details. A communication a month ago even said that I've been approved for the match, but as of today my Free Spirit account still shows the base status. Anyone have any insight into how to reach someone at Spirit who can fix whatever is broken here?
Their twitter support team is actually competent, you can try contacting them. May be too late, now, though.