FlyerTalk Forums - View Single Post - Reported changes to Marriott policy for reservation name changes
Old Apr 14, 2025 | 7:07 pm
  #31  
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Originally Posted by billdokes
I have set up my SO on reservations over 200x without issue. I would never call "Marriott" to do it though as that would be about as effective as opening my back door and yelling my request at the clouds. I always call the property, speak to the front desk, ideally on the same shift cycle as when my SO will be showing up at the hotel. Conversation is very simple and goes like this...'Hi, this is Bill Dokes, I'm a LTT checking into your hotel today, my SO is likely going to arrive ahead of me so I need you to add their name to the reservation'...FDA 'sure Mr. Dokes, what's the name? Me - 'the name is xxxx xxxx'...FDA 'thanks Mr. Dokes, I've added the name, they'll just need to provide a picture ID and a credit card upon check-in'...Me - 'that won't be a problem Sir, thank you for your help, I'll see you later today'...'oh, and what was your name again?' FDA 'John'...me - 'thanks John, I really appreciate your help today'...done...should take less than a minute, never had a problem.

Originally Posted by fliesdelta
I'm not changing the name on the reservation. I'm just asking the FD to let my wife or my kids check in before me.
Exactly. This is what you and billdokes are doing correctly.
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