Originally Posted by
AutoSlash
Your credit card insurance company should be communicating with Sixt. You should not be stuck in the middle. They should send a letter to Sixt's damage department stating that if they do not receive a damage assessment within X days that the case will be closed. If they refuse to do it, then you should do it on their behalf. Use ChatGPT or a similar AI chatbot to help you draft a letter if needed. You need to put the pressure on them to provide the necessary documentation or they will not get paid. End of story.
I don't want the credit card company communicating directly with Sixt because I want to maintain control over the conversations - I don't know what Sixt will be telling them. I will reach out to damage claims again this week to see what's going on. I was considering just ignoring it and see if they would ever send me a demand letter, but since I found this thread, it looks like it could happen at any time.
Even if the credit card company closes the file, and even if I give Sixt a deadline to provide a demand letter, they could still ignore me, send it months from now or even in a year, and then come after me if the credit card company refuses to pay because it's past their 12 month limit.