Originally Posted by
bocastephen
Is this delay normal? Someone hit my car while driving - I went through the entire process, frequently communicating with SIXT's damage department, and their insurance company. The car was returned for an exchange two months ago so they could repair it, but since then total silence. It can't take that long to get a repair estimate and fix what was just a dent and paint scrape. My credit card is primary insurance and they need a demand letter and invoice in order to pay the claim
Your credit card insurance company should be communicating with Sixt. You should not be stuck in the middle. They should send a letter to Sixt's damage department stating that if they do not receive a damage assessment within X days that the case will be closed. If they refuse to do it, then you should do it on their behalf. Use ChatGPT or a similar AI chatbot to help you draft a letter if needed. You need to put the pressure on them to provide the necessary documentation or they will not get paid. End of story.