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Old Apr 14, 2025 | 6:14 am
  #3645  
LHRagain
10 Countries Visited20 Countries Visited30 Countries Visited5 Years on Site
 
Join Date: Jan 2017
Programs: BA GFL. Marriott Platinum, Hilton Diamond, Starwood Gold
Posts: 47
Flew back from Budapest yesterday. I think BA should fly their Heathrow & Gatwick teams to Budapest to learn how their agent executes the boarding process seamlessly and the benefits it brings to customer satisfaction of their loyal customers. Group 0 was called, followed 2 minutes later by Group 1. Everyone boarding had to show their boarding passes and anyone who was not Group 0/ 1 was sent back to 'try again' later! It worked really well...so much so, we left 15 minutes early!
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