Originally Posted by
mampo
I submitted a claim recently for a bag damaged beyond repair with EVA, which was approved and I was offered a replacement luggage - this would not be the exact same as my damaged luggage, but would be one similar in size using their replacement luggage flown in from their TPE headquarters.
I am unfamiliar with the brand that they use for replacement luggage so am unsure of the quality of the replacement. I'm wondering whether I should request for cash compensation instead of receiving a replacement luggage because of this.
Does anyone have any insight as to the bags that EVA use for replacement luggage - and whether it would be advisable to accept this or pursue cash compensation instead?
TIA!
Sorry to hear that. BR should be able to offer cash compensation, but it might not be enough to cover your loss.
I’ve had my bags damaged by BR a few times in the last couple years, but all arriving into TPE. One time a PP luggage was cracked and deemed unrepairable by the luggage repairer. BR offered cash compensation that was probably 30% of what the luggage retailed for, and eventually around 50% of MSRP after some escalation. They did ask for a Taiwan bank account.