Agreed. To specific points:

(1) umm no. The best value (at least for me) is transferring points to UA or Hyatt. I typically get .02-.03 per point so much more value than OP. No deval there

(2) Lyft - pink did nothing for me. Lyft pickup times have deteriorated to I find myself using uber more. Uber also sells discounted GCs thru Costco.

(3) DoorDash - prices are always cheaper than uber eats and fewer garbage fees. Much prefer to uber.

(4) customer service - no worse than any other. I do like Amex web chat function which is more faster and efficient than glacial secure messaging w Chase.

My biggest complaint is the move to copy Amex idiotic coupon book approach.