We’re currently in W Macau, and the service here is like day and night compared to how we were treated at the Londoner Grand front desk and consierge.
There, I asked the concierge for advice on how to get to W Hotel Guangzhou, and the lady tried to ask me where this club is in Macau ?!

Here at W Macau, I received a detailed itinerary on how to get to W Guangzhou by train, including approximate travel times for each leg of the journey.As for the W Macau, when we entered from the street, we were upgraded to a Marvelous Suite from the price of a standard room (probably because it was the only one available that evening, as the regular rooms were already fully booked, even though they were showing available in the app). In the room, we received a bottle of Cabernet Sauvignon, a chocolate dessert, and some cookies in a box with the W Hotel logo, plus two drinks at the W Bar. At the Hawker restaurant, even though the buffet was full, we were allowed to use the à la carte menu, which is usually available from 12 to 16, in the evening.