Yes, I’m aware of what’s included in Bonvoy Terms & Conditions and also what’s typically offered by The Luxury Collection — although sometimes they do have a Club Lounge.

The issue started at the spa, where we wanted to book a massage. During the conversation, one of the receptionists assisting us was wearing a name tag with “Conrad” on it, so I asked whether this was a Marriott spa or something else. I was told that no, it is Sands Spa, and that I wouldn’t receive any Marriott points for treatments purchased there. Of course, there was also no mention of any benefits such as discounts or other privileges.
We went to the front desk to ask about the restaurants — specifically, if we go there for dinner, will the charges earn Marriott points? The answer was: NO!

@yorkboy24 : I’m sorry, but everything here is within walking distance — in the evening we walked from the W Hotel to the fountains with no problem at all, so for us it’s not an issue. What ruined the stay is that we’re only here for one day, and instead of enjoying and exploring the area, I had to spend time at the front desk trying to understand what’s going on. And those pompous people didn’t even make the slightest effort to help us find another room at a different Marriott property — they just kept repeating over and over, “Sorry, this is Sands.” Absolutely no willingness to help — just a constant, robotic “sorry” like a looped tape recording. I spoke with two people — one was the Head of Front Office, and the other was the Duty Manager — and I’m simply repeating what they said and how they behaved in response to the issue.This hotel has absolutely nothing to do with Marriott or The Luxury Collection branding — and they clearly have no intention of aligning with it, especially if you look at what’s happening at St. Regis Macau. So don’t bother asking at the Londoner Grand about things like a Bonvoy check-in desk or any Bonvoy privileges — because they simply do not exist there. You can forget how things used to be when it was a Sheraton — it’s a whole different story now.

We did go to the front desk at St. Regis because we had just checked out from the Londoner Grand Luxury Collection and were looking for an available room at any Marriott property immediately.At the front desk, the staff member told us that since March, there is no longer any complimentary breakfast for Platinum members and above. They said, “We are not Marriott — our owner is Sands, and this was their decision.”

Sorry, but that’s exactly what I was told — and I asked twice to confirm that we understood each other correctly. As for drinks, I didn’t even ask anymore, especially since I hadn’t even heard a simple “Thank you for your loyalty and your status…”