Originally Posted by albatross
I guess I am not the only one. Very frustrating to use their VR system while at the airport. I guess that no one in quality assurance tested that "bizarre" scenario where people used the system while in a place such as an airport with continous PA announcements.
albatross
Nope you're not the only one by a long shot. It’s impossible to use voice recognition systems in airports. I've even tried to cover the microphone of my phone with my finger until I'll ready to give my response... the noise of me putting my finger over the microphone made it think I was talking and all I got was a "Sorry, I didn’t understand... please say that again"
Anyway, back to the original topic... although I haven’t tried "agent, agent" for a while, I did read the other day on the 1k only site "If you're not comfortable with the voice prompt system, just say agent to be connect to a United representative" so I would image it should still work?