Originally Posted by
bgasser
If you are gold, you have access to the 800 number. I have found the CSRs to be well trained and help fix issues. They are probably the best part of Frontier.
Maybe I'll try that next time. Can't be worse than the chat. I know the web complaint form takes at least a day and sometimes multiple days to get a response.
To be fair, I once changed a seat via chat while waiting for boarding and someone came on and fixed it within a few minutes (plane type had been changed and I no longer had an exit row and went on chat to switch back to one).