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Apr 8, 2025 | 8:27 am

#59

lindros2

Join Date: Feb 2007

Location: Pensacola, FL (PNS)

Programs: Delta 1.99M, Hyatt Globalist, IHG Diamond, Marriott Gold, Hilton Diamond

Posts: 2,681

Quote:

Originally Posted by Adam Smith

What you're talking about is not what FlyerJ is asking about.

“If so, what happens to people who bought Premium, whether initially or as an upgrade? Will the same (inadequate) partial-refund-as-a-Travel-Bank-credit policy still apply? Will they still get their original seat assignment, but with an empty middle? Or will 1B and 1E become available seats? And ditto for people who selected Extended Comfort ... what happens to them when the product they selected disappears?”

actually, it appears to be.

1. We had Premium, it was not premium. It was jammed together 3-across, with empty middle and no legroom.
2. Our kids were behind us - or actually, next to us. (?!) in extended comfort.
That too disappeared. And they tried to charge/nickel and dime us.
3. They didn’t even offer partial refund.
4. We didn’t make a stink in any way onboard.

At this point it’s with Sam (chief experience officer) since Craig Maccubbin and Natalie Farand are long gone (I know them both).

I can post photos, but prefer not to for privacy reasons.

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