Originally Posted by
Kacee
And I find that National is even upping its cs game.
I returned at National LAX two weeks ago and noted to the associate the final charge was about $10 higher than what I was quoted. He wanted me to talk to a manager - I told him thanks, but it wasn't a big deal, and maybe I'd follow up with cs later. While we were waiting for the shuttle, a manager chased me down and insisted on applying a $25 credit while apologizing profusely. Compare that with the Hertz LAX experience, which is about as bad as a car rental experience can be.
I wouldn't say this is new. National has always incentive managers to provide the best customer service. Some locations are better than others, but generally the staff are reasonable and practical. If you fill out the survey positively or send in a positive comment about the manager, that's what will help him.