Here’s an example. First class ticket, LHR-JFK. IFE and WiFi down the entire flight. Gate to gate. Nothing offered by customer relations following a kind note complimenting the FA but noting the broken IFE. Upon reconsideration was awarded 2,500 aa miles. Travel companion on separate locator received 7,500 points after their note to customer relations. We’re talking first class ticket LHR-JFk.