RANT START

For sure a problem at CX. Been there many times. Repeating everything in a loop mode. Only to find that on the next communication they asking for all the details again. Seems there is no one or nothing that keeps track of the previous conversations.

To top it all off, you have around 60sec window to get stuff communicated in their chat channels, otherwise you get logged off and have to do it all again. One reason I stopped flying CX where possible.

RANT OVER