Originally Posted by
telemark27
Add me to the list with vehement objections and adjust my travel every spring due to this. I move entirely to JetBlue or transit through other locations on other carriers given how tough EWR to BOS flights are. Three flights in May alone will go to other carriers
Response from GS CS
=========================================
We're grateful you took the time to share your suggestions and feedback with us.
We understand our Global Services members look forward to traveling on our aircraft's that offer the lie-flat seating in our Polaris business class cabin when traveling with us to/from Boston and San Francisco.
At this time, no decisions have been determined if the Polaris lie-flat seating aircraft will be reinstated to service the Boston to San Francisco and San Francisco to Boston markets.
Please know that we reevaluate our flight schedules often to make sure we do what is best for our customers, shareholders, and the communities we serve. We sincerely apologize for not being able to offer the lie-flat seating aircraft that service the flights to/from Boston and San Francisco at this time.
I've pass along your feedback to our Operations Planning leadership team keeping your point of view in mind to drive future improvement.
We appreciate your valuable business, continued loyalty, and support. We look forward to welcoming you aboard your next United flight soon
Regards,
XXXX
Global Services Customer Care