My, possibly naive, question is. I'd expect the child to be on the same PnR as the parent. So how does one passenger from a complete PnR get put on standby. Especially since there apparently were single travelers on board the flight.
Originally Posted by
wanderingtheearth
Why would a toddler be on a separate reservation?
AC owns and controls the system, so system failures are their responsibility.
Conceding that, in a very complex system, some glitches and unintended results are inevitable, that's what gate agents and flight crews are for: to provide sensible human intervention to resolve those glitches whenever possible. Not to pawn off their responsibilities on passengers, either out of laziness or out of a really unacceptable lack of knowledge of both regulation and policy.
No system has been created that can defeat human ingenuity to bypass the rules that the system puts in place.