Originally Posted by Maestro Ramen

I am stuck in a feedback loop for about a month now, which is just as everyone else has described, TK consistently asking for the same stuff over and over again.

Sending a statement with no ST flights in the last 2 months was a problem, as expected, but that's now resolved.

Where I'm stuck now is sending the front and the back of my physical FB card which.... I don't have.
FB have stopped issuing cards 5 years ago. I might have a gold one in a drawer somewhere from ages back. But it's all digital now. I've explained this to TK but they just parrot the same stuff back which is insufferable.

Has anyone mamaged to get past this hurdle?

Edit: for my latest attempt I have tried submitting a cropped screenshot of only the front of digital card, with a separate cropped screenshot of the back of digital card... will report back in case that was effective...